Welcome to the iNUNO.shop Help Center. iNUNO.shop is a marketplace. Products are sold and shipped by independent sellers. iNUNO provides the platform and payment processing.
Orders and delivery
Order status updates are shown in your account and may also be sent by email. Delivery times depend on the seller, the shipping method and the destination country.
If you did not receive your order within the stated delivery time, contact us and we will assist you in contacting the seller.
Returns and withdrawal rights
If you are a consumer in the EU or EEA, you generally have a right of withdrawal for distance contracts. The withdrawal period is typically 14 days from the day you receive the goods. Some products are excluded by law.
Return conditions and the return address are provided by the seller. Always use the return instructions shown on your order page.
Complaints and legal warranty
Consumers in the EU have statutory rights for defective goods. Depending on the case, you may be entitled to repair, replacement, price reduction or refund.
Payments and refunds
Payments are processed securely. Refunds are issued to the original payment method. Refund timing depends on seller confirmation and the payment provider.
Marketplace roles and responsibilities
Sellers are responsible for product descriptions, pricing, stock accuracy, shipping, returns and legal compliance. iNUNO.shop provides the marketplace infrastructure and supports communication and dispute handling.
Dispute resolution
If you cannot resolve an issue with a seller, contact iNUNO.shop support. We will review the case and may request additional evidence.
Contact support
Email: info@inuno.shop
Phone: 00385 91 9166044