Shipping

Each seller is responsible for packaging, dispatch, and shipping of their products, including compliance with applicable legal requirements for transport, labeling, and product safety. iNUNO.shop provides the technical platform and may support communication and payment settlement, but the seller remains responsible for fulfillment and delivery performance.

When an order contains items from different sellers, shipping may occur in separate parcels with separate delivery times and separate tracking information.

Available shipping destinations depend on the seller and the specific product. The supported destination countries and any limitations are shown during checkout before you place your order.

Some products may not be available for delivery to certain locations due to legal restrictions, carrier limitations, or product characteristics such as hazardous materials restrictions. If a destination is not available, it will not be offered at checkout.

Shipping costs are set by the seller and are displayed during checkout before you submit your order. The total price including shipping is shown in the order summary.

Shipping fees may vary based on destination country, parcel size and weight, service level, and product specific handling requirements. If the seller offers free shipping above a certain order value, the threshold and conditions will be displayed at checkout.

For cross border deliveries, additional charges may apply, such as import VAT, customs duties, or carrier handling fees, depending on the rules of the destination country. These charges are typically determined by the destination country and may be collected by the carrier or local authorities. Unless explicitly stated, such charges are not included in the price shown at checkout.

Processing time is the time the seller needs to prepare your order before handing it over to the carrier. Processing times may vary by seller and product and are shown during checkout or on the product page where applicable.

Once the seller dispatches the parcel, you may receive a dispatch confirmation and, where available, tracking details. The moment of dispatch is typically when the parcel is handed to the carrier or when a carrier pickup is confirmed.

Delivery times shown on iNUNO.shop are estimates. They are calculated based on the seller stated dispatch time, the destination, and typical carrier transit times. Delivery dates are not guaranteed unless the seller explicitly offers a guaranteed service and states this clearly at checkout.

Delivery may take longer during peak seasons, public holidays, extreme weather events, or due to operational constraints at carriers or customs authorities. If your order is time sensitive, consider selecting a faster shipping option if available.

Tracking availability depends on the shipping method chosen by the seller. If tracking is provided, the tracking number and link will be shown in your order area once available.

For some delivery methods, proof of delivery may be recorded by the carrier, such as delivery scan events, signature capture, or photo confirmation, depending on carrier practice and local rules.

If you purchase items from multiple sellers, each seller may ship separately. This can result in multiple parcels, multiple dispatch confirmations, and different delivery times. Shipping costs are calculated per seller and per shipment and are shown during checkout.

If a single seller ships items from different warehouses, split shipments may also occur when reasonable.

Please ensure that your delivery address and contact details are accurate before placing the order. If the carrier cannot deliver due to incorrect address information, missing recipient details, restricted access, or failed delivery attempts, the parcel may be returned to the seller or held at a pickup point according to carrier policy.

If an order is returned due to incorrect address or failed delivery attempts attributable to the recipient, the seller may charge additional shipping costs for reshipment or deduct actual shipping costs from a refund where permitted by applicable law. Any such handling should be explained by the seller in the order communication.

If your parcel is delayed, please check tracking information first. If the parcel does not arrive within the estimated timeframe, contact the seller via the order page. The seller can initiate a carrier inquiry where appropriate.

If a parcel is marked as delivered but you did not receive it, contact the seller promptly. Depending on the circumstances, the seller may request additional information for investigation, such as confirmation of address details, delivery instructions, or carrier proof of delivery.

If an item arrives damaged, document the damage as soon as possible, ideally with photos of the packaging and the product, and contact the seller via the order page. This helps the seller to assess whether transport damage occurred and to arrange a remedy.

Under EU consumer protection rules, remedies may apply if goods are not delivered, are delivered late, or are delivered in a condition that does not conform to the contract. Depending on the situation, you may have rights to request delivery, set an additional deadline, or withdraw from the contract in accordance with applicable law.

For consumers in the European Union, the statutory right of withdrawal (typically fourteen days) may apply to distance purchases, subject to exceptions. The withdrawal period generally starts when you receive the goods. Details and instructions, including any exceptions, are described in the separate withdrawal policy and the seller return terms shown for the relevant order.

For shipments crossing customs borders, customs processing may be required. Delays may occur due to customs clearance or documentation checks. The recipient may be asked by the carrier or customs authorities to provide information or to pay import charges.

It is the buyer responsibility to comply with applicable import rules in the destination country. If a parcel is rejected or returned due to import restrictions or unpaid duties, the seller may deduct actual shipping and return costs from a refund where permitted by law.

Sellers may use new or suitable reused packaging to protect products during transport. Where applicable, sellers should comply with packaging and recycling obligations in the destination country. If a product includes special handling or disposal requirements, those should be provided with the product information or in accompanying documentation.

If you have questions about shipping on iNUNO.shop, please contact the seller first via your order page. For platform related technical issues, you can contact iNUNO.shop support at info@inuno.shop.