Support

For questions about a specific order, product, delivery status, return or refund, please contact the respective seller first via your order page. The seller is responsible for fulfilling the contract, including shipment, delivery, product conformity, and handling returns in accordance with applicable law.

If your order contains items from multiple sellers, each seller may need to be contacted separately for their part of the order.

For technical issues with the platform, account access, checkout errors, or problems contacting a seller via the platform, you can contact iNUNO.shop support at info@inuno.shop.

Please include your order number, the product title, the seller name (if available), and a clear description of the issue. If relevant, attach screenshots or documents that help explain the problem.

You can view your order status, order confirmation, and available tracking information in your order overview. If something appears incorrect, contact the seller via the order page. If you cannot access your order overview due to a technical problem, contact iNUNO.shop support.

Delivery is performed by the seller or their logistics partners. If a shipment is delayed, lost, or arrives damaged, first check any tracking information and then contact the seller via the order page. The seller is responsible for investigating delivery issues and proposing a solution in line with the applicable rules.

Return and withdrawal conditions depend on the applicable law, the product type, and the seller policy. In many cases, EU consumers have a 14 day right of withdrawal for distance contracts, subject to statutory exceptions. Instructions and the responsible contact are provided by the seller.

To request a return, exercise withdrawal, or ask about a refund, contact the seller via your order page. If a refund is approved, it is typically paid back using the original payment method unless expressly agreed otherwise.

If goods are defective, damaged on arrival, or do not match the description, contact the seller as soon as possible and provide details and evidence where appropriate. Under EU consumer rules, you may have legal remedies if goods are not in conformity with the contract.

If you have questions about payment confirmation, billing information, or a failed payment attempt, contact iNUNO.shop support. For disputes about the underlying transaction such as a missing delivery or a return, contact the seller first.

If you initiate a chargeback with your bank or payment provider, the payment provider process may affect the timeline and handling of your case. You should still document your communication with the seller and keep proof of shipment or return where applicable.

If you cannot resolve an issue directly with the seller, you can contact iNUNO.shop support with a summary of the situation and copies of relevant communication. iNUNO.shop may assist with platform level clarification and communication, but the seller remains responsible for contractual performance unless explicitly stated otherwise.

Depending on your location and the nature of the dispute, you may also have access to statutory consumer complaint mechanisms. Where applicable, information about dispute resolution is available on the iNUNO.shop dispute resolution page.

If you suspect fraud, phishing, or misuse of your account, contact iNUNO.shop support immediately. Do not share passwords or one time codes. If you believe a payment instrument has been compromised, also contact your bank or payment provider without delay.

Requests regarding personal data, privacy rights, or data access should be sent to info@inuno.shop. Please do not include unnecessary sensitive information. Identification may be required to protect your account and privacy.

Seller contact: via your order page for order specific questions.

Platform support: info@inuno.shop for technical issues and platform related requests.